Orders Cancellation&Modification

Orders Cancellation & Modification

We are committed to providing our customers with a 100% satisfactory shopping experience, if you accidentally make a wrong order or change your mind. Cancellation and modification of orders are acceptable, and the detailed rules are as follows:

Order Cancellation

  1. Cancel your order within processing time

You are free to cancel your order within processing time. Please contact Support@mosiyeef.com  within 24 hours after you apply a cancellation request to inform us your Order ID, cancel reason. We will reply you within 24 hours after get your email. If your request is approved, a full refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  1. Cancel your order exceed processing time (order has been shipped)

In this situation we are sorry that order cancellation is not acceptable. While you can sign it when it arrives then apply a return based on our return policy. And you can contact Support@mosiyeef.com to apply a maximum 10% discount coupon for your next order.  

  1. Customized product order cannot be canceled.

Order Modification

1.Change your order within processing time

  • Change to products with same value is free
  • Change to products with a higher value, customer should pay for the difference
  • Change to products with lower value we will refund customer the difference in the form of Mosiyeef gift card
  • The extra shipping cost caused by order change should be paid by customer
  • The reduced shipping cost caused by order change will be refund to customer in the form of Mosiyeef gift card

2.Change your order exceed processing time (order has been shipped)

In this situation we are sorry that order cancellation is not acceptable. While you can sign it when it arrives then apply a return based on our return policy.

And you can contact Support@mosiyeef.com  to apply a maximum 10% discount coupon for your next order

 

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